Overview
This Privacy Policy describes how Allied Seals, Inc. (“Allied Seals,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website, create an account, submit forms (including RFQs), place orders, or otherwise interact with us (collectively, the “Services”).
By using our Services, you acknowledge this Privacy Policy. If you do not agree, please do not use the Services.
Information We Collect
We may collect information directly from you, automatically from your device, and from business-related sources in connection with providing our Services.
- Contact information: name, company, email address, phone number, shipping/billing address.
- Account information: login credentials and account preferences (if you create an account).
- Transaction and order details: items requested/ordered, quantities, pricing/quotes, purchase history, and shipping details.
- RFQ and inquiry content: drawings/specifications you submit, dimensions, materials, application notes, and other details needed to provide a quote.
- Communications: emails, chats, form submissions, and call notes when you contact us or we contact you.
- Website usage data: IP address, approximate location, browser type, device identifiers, pages viewed, referral URLs, and interaction data (often collected via cookies or analytics tools).
How We Use Information
We use information to operate and improve our Services and to conduct our business. Common uses include:
- Provide quotes and fulfill requests: respond to RFQs, provide pricing/lead times, and process orders.
- Account services: create and manage customer accounts, order history, and customer support.
- Communications: respond to questions, send transactional messages (order updates, confirmations), and provide service-related notices.
- Operational purposes: internal recordkeeping, quality and process improvement, and training.
- Security and fraud prevention: protect against misuse, unauthorized access, and other harmful activity.
- Legal compliance: comply with legal obligations and enforce our agreements and policies.
Cookies and Similar Technologies
We may use cookies, pixels, local storage, and similar technologies to help the website function properly, remember preferences, measure traffic, and improve performance. Some cookies are necessary for core functionality; others are used for analytics and optimization.
You can control cookies through your browser settings. Disabling certain cookies may impact site functionality.
Analytics and Session Replay Tools
We may use third-party analytics and usability tools, including Google Analytics and Microsoft Clarity, to better understand how visitors use our website and to improve site performance, functionality, and user experience.
These tools may collect information such as pages viewed, links clicked, scroll behavior, browser and device information, approximate location, referral data, and similar usage information through cookies and related technologies. Microsoft Clarity may also provide features such as session recordings and heatmaps to help us analyze how users interact with our website.
This information is used for site optimization, performance analysis, and internal business purposes. We do not use these tools to intentionally collect sensitive personal information through session replay features, and certain information may be masked or filtered by the service provider.
For more information about how Microsoft collects and uses data, please visit the Microsoft Privacy Statement.
How We Share Information
We do not sell your personal information. We may share information in limited circumstances, including:
- Service providers: vendors that help us operate the Services (e.g., hosting, analytics, email delivery, customer support tools, payment processing, and security services). These providers are permitted to use information only to perform services for us.
- Payment information: credit card and related payment data are processed securely by third-party payment processors and are not stored on Allied Seals’ servers.
- Business operations: sharing necessary information with carriers/shippers to deliver orders, or with partners involved in fulfilling a specific request.
- Legal and safety: when required by law, subpoena, court order, or when necessary to protect rights, safety, and property.
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets (information may be transferred as part of that transaction).
Data Retention
We retain information for as long as needed for legitimate business purposes, including providing Services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations. We may delete or anonymize information when it is no longer required.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
Your Choices
Depending on how you use our Services, you may be able to:
- Update certain account information through your account settings (if available).
- Opt out of non-transactional communications (e.g., marketing emails) where applicable.
- Control cookies through browser settings, as described above.
Transactional and service-related messages (such as order confirmations) may still be sent when necessary.
Children’s Privacy
Our Services are intended for business use and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can take appropriate steps.
Regional Privacy Rights
Certain jurisdictions provide specific privacy rights (such as rights to access, delete, or correct personal information). Where applicable, we will respond to requests in accordance with local law and may need to verify your identity before fulfilling a request.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.
Contact
For questions about this Privacy Policy or to submit a request, please contact Allied Seals, Inc. using the contact information provided on our website.